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Public Hearing on 2011 NORCOM Proposed Budget

The Public Hearing is scheduled for the Governing Board meeting on August 13, 2010 beginning at 9:00am at Bellevue City Hall, Room 1E-112. Anyone is welcome to attend and comment. Copies of the proposed budget can be found on the NORCOM website under Public Records, Budget.

NORCOM Announces APCO Project 33 Training Program Certification

On June 15, 2010, the Association of Public-Safety Communications Officials (APCO) International announced that the NORCOM Training Program is being recognized as having achieved certified compliance in meeting or exceeding the APCO Minimum Training Standards for Public Safety Telecommunicators. NORCOM's training program has been in place since 2009 and is based on Washington State Standards as well as APCO standards and best practices. The certification presentations will be made at the Distinguished Achievers Breakfast at the APCO International 76th Annual Conference and Exposition in Houston, Texas on August 3, 2010.

Public Notice: NORCOM Announces Principals Assembly & Governing Board Meeting Schedule

A joint meeting of the Principals Assembly and the NORCOM Governing Board is scheduled for Friday, April 9th, 2010 beginning at 9:00 am at Bellevue City Hall, Room 1E-108.

Additional Meetings of the NORCOM Governing Board are scheduled for the following dates: May 14, June 11, July 9, August 13, September 10, November 12, and December 10. All Meetings are held at Bellevue City Hall, Room 1E-112 beginning at 9:00am.

FCC Appoints NORCOM Executive Director to Co-Chair Communications Advisory Committee

NORCOM is proud to announce the appointment of Executive Director Chris Fischer as Co-Chair of the Federal Communications Commission's (FCC) Communications Security, Reliability and Interoperability Council (CSRIC). The FCC established CSRIC to provide recommendations on security, reliability and interoperability of communications systems, including public safety, telecommunications and media communications. Specifically, CSRIC will address broadband and other advanced technologies, as well as communications operability and restoration during disasters. Chris is the Immediate Past President of the Association of Public-Safety Communications Officials (APCO) International and is well known and respected for her work representing the needs and interests of public safety. Join us in congratulating Chris Fischer!

NORCOM GOES LIVE

NORCOM will begin operations on Wednesday, July 1st, 2009 at Midnight. NORCOM became a legal entity in November of 2008 as a result of four years of cooperation by numerous public safety agencies. NORCOM will centralize public safety dispatch services currently provided by the Bellevue and Kirkland Police communications centers. NORCOM and its participant agencies will utilize a state of the art integrated public safety technology suite that includes computer-aided dispatch, mobile data computers, field reporting, records management and jail management. The professional and efficient answering of 911 phone calls and dispatching of police, fire, and emergency medical services is the basis of why NORCOM was formed. An Open House will be scheduled in late summer or early fall.

NORCOM IS HIRING

NORCOM is in the process of hiring additional personnel to fill vacant positions in the Telecommunicator and Technology Team positions. NORCOM's success will be due to the professional, well trained personnel who work as a team to deliver outstanding service to the agencies we serve and the public. NORCOM's full complement of personnel will include a half time Administrative Assistant and a half time Accreditation Manager. These positions will be hired at a later date.

NORCOM LAUNCHES NEW WEBSITE

NORCOM is proud to announce our new website. For the past 2 years, norcom.org has been the place to go for basic information related to the formation of this new agency. With the start of operations, we identified a need for a dynamic, informative website which will provide access to information for our agencies, our personnel, the media, and the general public. A variety of information is available on the website including employment opportunities, public records, agency information, and contact information. We have contracted with KobiBlue to provide our new look. We hope you find it informative and engaging. If you have comments or suggestions about the website, please contact KobiBlue and the web team at website@norcom.org.

Public Notice: NORCOM Announces Principals Assembly & Governing Board Meeting Schedule

A joint meeting of the Principals Assembly and the NORCOM Governing Board is scheduled for Friday, April 9th, 2010 beginning at 9:00 am at Bellevue City Hall, Room 1E-108.

Our Core Values

Values:

Deliver Excellent Service to the Public: We shall meet all regional and national standards in the delivery of public safety communications services. Be Outstanding.

Provide a Good Value: We will provide effective service while using resources wisely. Be efficient.

Customer Service: We shall provide the best possible service to the public, to member and subscriber agencies, and to other public safety service providers. The Agency shall actively listen to customers, anticipate their needs, and exceed their expectations. Be Responsive.

Participatory Governance: We will give all participating agencies, whether principals or subscribers, a meaningful voice in the operating decisions of the Agency. Agency employees shall be treated with respect and empowered to contribute to the success of the Agency. We will make decisions by consensus whenever possible, involving all parties. Work Together.

Promote Interagency Collaboration, Communication, and Interoperability: We will operate in ways to enhance and promote these values by working for the good of everyone, not just for those served by our Agency. We will be good neighbors. Be Open.

Consider the Future: We will continuously identify public and customer service needs and changes in the public safety environment. We will be willing to bring in new partners or assume new responsibilities over time, if doing so is consistent with the Core Mission. Be innovative.