Are You 911?

NORCOM is looking for professional, dynamic individuals who have an interest in working in the field of emergency communications. We hire for positions throughout the agency including technical, clerical and management level jobs. Visit our Employment page for more information.

Current Open Positions:

Position Deadline
Telecommunicator Open until filled
Executive Assistant Open until filled
Human Resources Admin Open until filled

Becoming a telecommunicator:

Video: Becoming a telecommunicator

Public Notice

  • NORCOM Governing Board Special Meeting – Board Retreat

There will be a Special Meeting of the Governing Board following the regular board meeting on Friday November 13, 2015 at approximately 11:00. The topic is User Fees.

Updated: 11/09/2015

  • NORCOM Announces 2015 Governing Board Meeting Schedule

The NORCOM Governing Board meets on a monthly basis. 2015 meetings are scheduled on the following dates:

  • January 9
  • February 13
  • March 13
  • April 10
  • May 8
  • June 12
  • July 10
  • August 14
  • September 11
  • October 9
  • November 13
  • December 11

All Meetings are held at Bellevue City Hall in a first floor conference room beginning at 9:00 AM. Room numbers are available at Bellevue City Hall information kiosks or at the Service First desk.

Updated: 06/30/2015

Latest NORCOM News

IT Director

NORCOM would like to introduce our new IT Director, Dee Hathaway. Dee hails from Buckeye, AZ where he will undoubtably be missed. As the old saying goes, "their loss is our gain." Welcome to NORCOM, Dee!

Want to make a difference? You Can!

Join us at the 2015 Public Safety Career Fair June 3rd from 10:00 AM — 2:00 PM.

Renton Pavilion
233 Burnett Ave S
Renton, WA 98055

NORCOM APCO/NENA State Employees of the Year

NORCOM is proud to announce two of our employees have been recognized by the Washington Chapter of APCO/NENA as state employees of the year.

Congratulations to Telecommunicator Jessica Cannon on her selection as Telecommunicator of the Year for Sustained Superior Performance!

Congratulations to Zeb Middleton on his selection as Technician of the Year for Sustained Superior Performance!

NORCOM is honored to have these two team members recognized. We are proud of both of them as well as the other nominees for these prestigious awards.

Way to go, Jess and Zeb!

911 Disruption impacts NORCOM

Shortly after midnight on April 10, 2014, there was a disruption in NORCOM’s ability to receive 911 calls. The root cause of this is unknown but appears to be related to an equipment failure that impacted Oregon and Washington 911 calls. This intermittent problem was resolved in our area at approximately 06:45am. During this period, the media assisted in informing citizens to use NORCOM’s 7 digit emergency phone number to reach emergency dispatchers for police & fire/medical services. NORCOM will continue to monitor 911 call activity and will be actively participating in a review of the events that occurred during this disruption. 

NORCOM Responds to Security Breach

Click HERE to view NORCOM's Press Release 01/13/2014.

Be Aware of Potential Phishing and Other Scams
No one from NORCOM or the agencies will contact you to ask for verifiable information. Please call our hotline if you have questions about the validity of any contact you receive.  Individuals should be aware of people calling or emailing and pretending to be affiliated with NORCOM or other agencies.
Hotline by Phone:  425-646-8011  
TOLL FREE: 844-566-7266 (844-5 NORCOM)
Hotline by E-mail:  

NORCOM is Hiring

Check out our Employment page for additional information about open positions. 

Come be part of our team!

Our Core Values

Deliver Excellent Service to the Public: We shall meet all regional and national standards in the delivery of public safety communications services. Be Outstanding.

Provide a Good Value: We will provide effective service while using resources wisely. Be efficient.

Customer Service: We shall provide the best possible service to the public, to member and subscriber agencies, and to other public safety service providers. The Agency shall actively listen to customers, anticipate their needs, and exceed their expectations. Be Responsive.

Participatory Governance: We will give all participating agencies, whether principals or subscribers, a meaningful voice in the operating decisions of the Agency. Agency employees shall be treated with respect and empowered to contribute to the success of the Agency. We will make decisions by consensus whenever possible, involving all parties. Work Together.

Promote Interagency Collaboration, Communication, and Interoperability: We will operate in ways to enhance and promote these values by working for the good of everyone, not just for those served by our Agency. We will be good neighbors. Be Open.

Consider the Future: We will continuously identify public and customer service needs and changes in the public safety environment. We will be willing to bring in new partners or assume new responsibilities over time, if doing so is consistent with the Core Mission. Be innovative.

Our Cultural Values


In February, 2013, NORCOM established C.A.R.E.S. as the agency’s Cultural Values. These were developed with input from all NORCOM employees and were designed to focus on how our personnel within NORCOM interact with each other and what is important to all team members. The C.A.R.E.S. pledge is:

I commit to working Cooperatively toward a common goal; to being held Accountable for my words and actions; to showing Respect to all people I come I contact with; to strive for Excellence in my work, word, and deed and to being Supportive of those I work with and for.

To learn more about NORCOM C.A.R.E.S. please click here.