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FCC Appoints NORCOM Executive Director to Co-Chair Communications Advisory Committee

NORCOM is proud to announce the appointment of Executive Director Chris Fischer as Co-Chair of the Federal Communications Commission's (FCC) Communications Security, Reliability and Interoperability Council (CSRIC). The FCC established CSRIC to provide recommendations on security, reliability and interoperability of communications systems, including public safety, telecommunications and media communications. Specifically, CSRIC will address broadband and other advanced technologies, as well as communications operability and restoration during disasters. Chris is the Immediate Past President of the Association of Public-Safety Communications Officials (APCO) International and is well known and respected for her work representing the needs and interests of public safety. Join us in congratulating Chris Fischer!

NORCOM GOES LIVE

NORCOM will begin operations on Wednesday, July 1st, 2009 at Midnight. NORCOM became a legal entity in November of 2008 as a result of four years of cooperation by numerous public safety agencies. NORCOM will centralize public safety dispatch services currently provided by the Bellevue and Kirkland Police communications centers. NORCOM and its participant agencies will utilize a state of the art integrated public safety technology suite that includes computer-aided dispatch, mobile data computers, field reporting, records management and jail management. The professional and efficient answering of 911 phone calls and dispatching of police, fire, and emergency medical services is the basis of why NORCOM was formed. An Open House will be scheduled in late summer or early fall.

NORCOM IS HIRING

NORCOM is in the process of hiring additional personnel to fill vacant positions in the Telecommunicator and Technology Team positions. NORCOM's success will be due to the professional, well trained personnel who work as a team to deliver outstanding service to the agencies we serve and the public. NORCOM's full complement of personnel will include a half time Administrative Assistant and a half time Accreditation Manager. These positions will be hired at a later date.

NORCOM LAUNCHES NEW WEBSITE

NORCOM is proud to announce our new website. For the past 2 years, norcom.org has been the place to go for basic information related to the formation of this new agency. With the start of operations, we identified a need for a dynamic, informative website which will provide access to information for our agencies, our personnel, the media, and the general public. A variety of information is available on the website including employment opportunities, public records, agency information, and contact information. We have contracted with KobiBlue to provide our new look. We hope you find it informative and engaging. If you have comments or suggestions about the website, please contact KobiBlue and the web team at website@norcom.org.

Our Core Values

Values:

Deliver Excellent Service to the Public: We shall meet all regional and national standards in the delivery of public safety communications services. Be Outstanding.

Provide a Good Value: We will provide effective service while using resources wisely. Be efficient.

Customer Service: We shall provide the best possible service to the public, to member and subscriber agencies, and to other public safety service providers. The Agency shall actively listen to customers, anticipate their needs, and exceed their expectations. Be Responsive.

Participatory Governance: We will give all participating agencies, whether principals or subscribers, a meaningful voice in the operating decisions of the Agency. Agency employees shall be treated with respect and empowered to contribute to the success of the Agency. We will make decisions by consensus whenever possible, involving all parties. Work Together.

Promote Interagency Collaboration, Communication, and Interoperability: We will operate in ways to enhance and promote these values by working for the good of everyone, not just for those served by our Agency. We will be good neighbors. Be Open.

Consider the Future: We will continuously identify public and customer service needs and changes in the public safety environment. We will be willing to bring in new partners or assume new responsibilities over time, if doing so is consistent with the Core Mission. Be innovative.