NORCOM

Are You 911?

NORCOM is looking for professional, dynamic individuals who have an interest in working in the field of emergency communications. We hire for positions throughout the agency including technical, clerical and management level jobs. Visit our Employment page for more information.

Current Open Positions:

Position	Deadline
Telecommunicator	5/1 5:00 PM
Admin Clerk	2/7 5:00 PM

Becoming a telecommunicator:

Our Core Values

Deliver Excellent Service to the Public: We shall meet all regional and national standards in the delivery of public safety communications services. Be Outstanding.

Provide a Good Value: We will provide effective service while using resources wisely. Be efficient.

Customer Service: We shall provide the best possible service to the public, to member and subscriber agencies, and to other public safety service providers. The Agency shall actively listen to customers, anticipate their needs, and exceed their expectations. Be Responsive.

Participatory Governance: We will give all participating agencies, whether principals or subscribers, a meaningful voice in the operating decisions of the Agency. Agency employees shall be treated with respect and empowered to contribute to the success of the Agency. We will make decisions by consensus whenever possible, involving all parties. Work Together.

Promote Interagency Collaboration, Communication, and Interoperability: We will operate in ways to enhance and promote these values by working for the good of everyone, not just for those served by our Agency. We will be good neighbors. Be Open.

Consider the Future: We will continuously identify public and customer service needs and changes in the public safety environment. We will be willing to bring in new partners or assume new responsibilities over time, if doing so is consistent with the Core Mission. Be innovative.

NWS Project

Public Notice

NORCOM Announces 2012 Governing Board Meeting Schedule

The NORCOM Governing Board meets on a monthly basis. 2012 meetings are scheduled on the following dates: January 13, February 10, March 9, April 13, May 11, June 8, July 13, August 10, September 14, October 12, November 9, and December 14. All Meetings are held at Bellevue City Hall in a 1st floor conference room beginning at 9:00 AM. Room numbers are available at Bellevue City Hall information kiosks.

Updated: 12/14/2011

Latest NORCOM News

NORCOM is Hiring

Check out NORCOM's Employment page for information about our open TELECOMMUNICATOR and ADMINISTRATIVE CLERK positions!

Announcement of NORCOM partnership with the National Center for Missing & Exploited Children

NORCOM has become the first communications center in Washington State and the 21st center in the country to complete the required steps to become a 9-1-1 Call Center Partner with the National Center for Missing & Exploited Children (NCMEC).

"When a child is missing, the first few moments of that incident are the most critical. These calls demand a timely and coordinated response between 911 and law enforcement. By becoming a NCMEC partner agency, NORCOM is reaffirming our committment to our participating agencies and the community that our Telecommunicators have the training, tools, and resources necessary to aid in the successful recovery of these children," said NORCOM Executive Director Chris Fischer.

NORCOM ANNOUNCES APCO PROJECT 33 TRAINING PROGRAM CERTIFICATION

On June 15, 2010, the Association of Public-Safety Communications Officials (APCO) International announced that the NORCOM Training Program is being recognized as having achieved certified compliance in meeting or exceeding the APCO Minimum Training Standards for Public Safety Telecommunicators. NORCOM's training program has been in place since 2009 and is based on Washington State Standards as well as APCO standards and best practices. The certification presentations will be made at the Distinguished Achievers Breakfast at the APCO International 76th Annual Conference and Exposition in Houston, Texas on August 3, 2010.